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IT ARTICLES for outsourcing help desk
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31 to 45 of 147 results for "outsourcing help desk"
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6%-[Help] Customer Relationship Management Strategies Part Three: Achieving and Maintaining the Competitive Edge (4 Pages)
by Mike Holland and Trinh Abrell
Feb 16, 2005
Abstract : Developing the competitive edge involves information gathering and communicating. Using a continuous feedback loop that incorporates sales, service, and customer satisfaction, will help you realize the benefits of a CRM system.
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32. |
6%-[Help] Critical Business Functions: Misunderstood, Underutilized, and Undervalued Part Two: Closing the Circle of Credit and A/R Management (5 Pages)
by Charles Chewning Jr. and Abe WalkingBear Sanchez
Feb 3, 2005
Abstract : Using credit and A/R management as a sales tool requires defining goals and measuring results. Determining the competitive landscape and using A/R management software with key features will help companies realize the full potential of credit and A/R management.
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33. |
6%-[Help] Software for Real People Part Two: Competition and User Recommendations (3 Pages)
by David March
Feb 1, 2005
Abstract : The root of creativity rests in the people, the management, and the culture of the organization. A better tool will not help an organization that is resistant to change and stifles creativity. It is important to remember that while management can solve a technical problem. Technology will never solve a management problem.
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| 34. |
6%-[Help] Federal Contract Management and Vendors' Readiness Part One: Entry of Small Vendors into Federal Contracts (3 Pages)
by P.J. Jakovljevic
Jan 12, 2005
Abstract : When all enterprise vendors go for ERP and like solutions to help improve the business of small, midsize, and large aerospace and defense (A&D); engineer-to-order (ETO); contract manufacturing; maintenance, repair, and overhaul (MRO); and like project-oriented manufacturing companies they may face the need to meet government contract requirements.
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35. |
6%-[Help] SouthWare Excellence Series: Making Excellence Easier Part Four: Application Analysis & Development Environment (5 Pages)
by Charles Chewning Jr.
Jan 7, 2005
Abstract : This is a complete service management system that is comprised of four specific applications to help companies manage service contracts, track service histories and required preventive maintenance for each piece of equipment under service contract, daily planning and dispatch, and service invoicing.
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36. |
6%-[Help] JDA Portfolio: For the Retail Industry Part Five: Analysis of Market Impact (5 Pages)
by P.J. Jakovljevic
Dec 31, 2004
Abstract : Given the competition for retail customers and wholesale orders is intense, retailers, including software vendors, must be able to meet consumer demand quickly, accurately and at the most competitive price. Despite its failed QRS acquisition, which promised to expand JDA's retail demand chain optimization applications, JDA Portfolio may be able to help retailers if it can overcome the challenges of servicing a fragmented sector and withstand the increasing competition.
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| 37. |
6%-[Help] JDA Portfolio: For The Retail Industry Part Two: JDA Portfolio 2004.1 Components (4 Pages)
by P.J. Jakovljevic
Dec 28, 2004
Abstract : The unveiled product set, JDA Portfolio 2004.1 should help retailers and their suppliers optimally plan and execute the selection, quantification, assortment, procurement and placement of finished goods at the point of sale (POS).
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38. |
6%-[Help] SAP Bolsters NetWeaver's MDM Capabilities Part Four: SAP and A2i (3 Pages)
by P.J. Jakovljevic
Dec 4, 2004
Abstract : The A2i acquisition will in the short term bring together two complementary e-commerce products that should help retailers, manufacturers, and suppliers manage and sell their products to other companies and customers on-line.
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39. |
6%-[Help] Knowing Your Prospect's Influencers (4 Pages)
by Olin Thompson
Nov 15, 2004
Abstract : A prospect is listening to many different people at the same time. While you are doing your best to influence the decision, the prospect sees you as only a single input to decision-making. Prospects listen to many, with each type of influence having a different degree of trust and therefore of influence. Understanding where you stand and how to influence the influencers can help you win.
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| 40. |
6%-[Help] Not All Acquisitions Happen: JDA and QRS Part Two: Market Impact (6 Pages)
by P.J. Jakovljevic
Nov 4, 2004
Abstract : The QRS acquisition by JDA would have eventually brought together two providers of complementary e-commerce products that would help retailers, manufacturers, and suppliers manage and sell their products to other companies and customers on-line. JDA now remains on its own to define a revised PIM/GDS strategy.
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41. |
6%-[Help] CRM, Success, and Best Practices: A Wake Up Call Part One: Searching and Establishing the Business Parameters of CRM (7 Pages)
by Glen S. Petersen
Oct 21, 2004
Abstract : Customer relationship management is a sophisticated set of customer-facing tools; however, its technology has outpaced the management strategy used to implement it. Moreover, murky definitions and objectives have caused varying degrees of success and failure to emerge from the same initiative. Clearly defining the objective, implementing holistic best practices, and ensuring that senior management understands CRM as a business strategy can help maximize a CRM investment.
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42. |
6%-[Help] RFID in Healthcare--A Whole Industry of Value (3 Pages)
by Lucy West
Oct 20, 2004
Abstract : This article talks about recent and expected FDA regulations and how RFID can help meet those requirements while improving supply chain performance.
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| 43. |
6%-[Help] CRM Testing Throughout Implementation (7 Pages)
by James Lyndsay
Oct 13, 2004
Abstract : In terms of strategic partnerships, the acquirer is responsible for judging how well customer relationship management (CRM) software will function on the equipment and at the site, and with staff, customers, and third-party applications. Acceptance testing involves three basic flavors: user acceptance, operational acceptance, and contractual acceptance. While it is not the only step involved when implementing a CRM system, testing is a fundamental way of finding information and will help you judge a system’s returns and pitfalls.
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44. |
6%-[Help] The Trap of Accountancy Systems; When to Move on to ERP (4 Pages)
by David Smith
Sep 25, 2004
Abstract : The differences between ERP and accountancy solutions are huge. Accountancy solutions help with financial management and statutory reporting, but do little to streamline or control operational activities.
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45. |
6%-[Help] Positioning Starts With A Message Strategy (4 Pages)
by Lawson Abinanti
Sep 18, 2004
Abstract : In business-to-business (B2B) software marketing, you'll get little debate about the importance of positioning. Yet few B2B software companies do it well, thus failing to set themselves apart from their competitors. There are many reasons for this void, and this column will help fill one big one by describing the business process of creating effective, compelling message strategies for your products or services.
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