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IT ARTICLES for outsourcing help desk
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1 to 15 of 147 results for "outsourcing help desk"
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 Top Ranked Article
24%-[Help] Manugistics To Help Amazon.com In Global Expansion (3 Pages)
by Steve McVey
Jun 15, 2000
Abstract : In partnering with Manugistics, Amazon acknowledges the impact that uncontrolled transportation costs have on its business. Its move should embolden smaller Internet retailers to seek help in cutting costs and capturing elusive profits.
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21%-[Desk] Enterprise Process Improvement (EPI) Software: Customer and Software Vendor Collaboration (5 Pages)
by Joseph J. Strub
Aug 16, 2004
Abstract : Having just completed implementing your enterprise-wide software, you are about lean back, put your feet up on the desk, and enjoy the fruits of your labor. Not so fast! While you were completing your implementation project, a new release of the software may have already hit the street or, for sure, there is one in the pipeline. Now you are faced with the decision as to if and when to take on the new release. Maybe now is the time to look at how a new class of software tools, enterprise process improvement (EPI), can assist you in the upgrade decision.
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21%-[Help, Desk] Usability (4 Pages)
by S. Ketharaman
Feb 15, 2004
Abstract : Poor usability leads to irritation and fatigue and it has an adverse impact on the usage experience. In an on-line shopping web site, it can lead to loss of revenues. Poor usability in business applications leads to increased help desk costs. On the other hand, better usability makes our usage experience more fun and can increase productivity. A highly usable on-line shopping web site tempts repeat visits, builds customer loyalty, and increases its revenue-earning potential.
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16%-[Outsourcing] Caution! Will A Traditional ERP System Help You Deliver Projects? ( Pages)
by David Smith, GDBS BEng(hons) AMIEE
Mar 12, 2003
Abstract : Companies who build specifically for a customer have unique requirements that are often not understood or dealt with well by some ERP vendors, particularly in the mid-market, who think that systems designed around volume manufacturing fit everywhere.
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16%-[Outsourcing] Will V8 Help SSA GT Regain Lost Ground? (3 Pages)
by P.J. Jakovljevic
Sep 10, 2001
Abstract : The vendor that many have long forgotten seems to be reincarnating. In order to return from oblivion SSA GT has been making strides to put itself back on the global enterprise applications map, primarily through salvaging the relationships with existing customers. Will the latest V8 product vouch for an (incredible) resurrection of a fallen ERP vendor?
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16%-[Outsourcing] Lasership.com Looks To Descartes For Same-Day Delivery Help (3 Pages)
by Steve McVey
Aug 17, 2000
Abstract : LaserShip.com, a nationwide online network of independent same-day delivery companies in the U.S., has licensed Descartes’ DeliveryNet solution for transportation and logistics to enable the distribution of e-commerce purchases to businesses and consumers.
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16%-[Outsourcing] i2 Technologies Gets Reporting Help From Hyperion (3 Pages)
by Steve McVey
Jun 5, 2000
Abstract : i2’s decision to integrate Hyperion Essbase into its TradeMatrix™ applications is a welcome event for users.
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16%-[Outsourcing] BUY.COM Called '911' For Help (3 Pages)
by A. Turner
Feb 25, 2000
Abstract : Service911.com has inked a deal with BUY.COM to provide customer service through the Internet.
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16%-[Outsourcing] Compaq Buys a Chunk of Inacom - But Will It Help? (3 Pages)
by R. Krause
Jan 21, 2000
Abstract : As rumored since last fall, Compaq Computer Corp. has announced its acquisition of Inacom Corp.'s distribution business for approximately $370 million in cash. The deal will let Compaq re-engineer its supply chain, while cutting off indirect rivals Hewlett-Packard and IBM from a major distributor.
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14%-[Help] HIPAA-Watch for Security Speeds Up Compliance Part Two: Phase III and IV, and Product and User Recommendations (5 Pages)
by Laura Taylor
Aug 28, 2004
Abstract : Once the user defines compliance case boundaries and establishes the data criteria in Phases I and II, the HIPPA-Watch for Security tool begins Phase III by launching the risk analysis engine, and concludes with Phase IV, which generates the report. Using the HIPPA-Watch for Security tool can help an organization comply with the Final Security Rule and help companies understand which safeguards can generate a greater return on investment.
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9%-[Outsourcing, Help] Offshore Outsourcing: Is There a Method to the Madness? Planning for Offshore Outsourcing (4 Pages)
by Nitin Kapila
May 28, 2005
Abstract : Organizations considering the offshore outsourcing of processes should seriously consider adopting a proven methodology before implementation. This will minimize risk and maximize the return associated with offshore outsourcing and will help create a successful venture.
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9%-[Outsourcing, Help] Offshore Outsourcing: Is There a Method to the Madness? Planning for Offshore Outsourcing (8 Pages)
by Nitin Kapila
Aug 25, 2004
Abstract : Organizations considering the offshore outsourcing of processes, including technology development; finance and accounting; claims processing etc., should seriously consider adopting a proven methodology before implementation. This will minimize risk and maximize the return associated with offshore outsourcing and will help create a successful venture. Any adopted offshore outsourcing methodology should be based on input from multiple organizations; hands-on experience; and should include some discrete phases. These phases include (a) planning, (b) partner selection, and (c) a path to productivity that can be adopted by organizations, both large and small.
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8%-[Outsourcing] Outsourcing 101 - A Primer Part Two: Outsourcing Categories (5 Pages)
by A.B. Maynard
Jan 17, 2004
Abstract : Outsourcing is a very diverse market, and there are many different outsourcing options and outsourcing service providers to choose from. This part examines the four broad outsourcing categories: application software, information technology infrastructure, business process outsourcing (BPO), and manufacturing.
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8%-[Outsourcing] Outsourcing 101 - A Primer (7 Pages)
by A.B. Maynard
Jan 16, 2004
Abstract : Outsourcing is a very diverse topic, and there are many different outsourcing options and outsourcing service providers to choose from. Companies are telling TEC that they need a clearer picture of outsourcing, its potential benefits, and common pitfalls. They want examples of different types of outsourcing and advice on whether outsourcing is right for them. This primer addresses these questions.
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6%-[Help] Gain More from Your IT Projects (5 Pages)
by Freddy Fam
Jan 26, 2006
Abstract : IT investments are not a magic pill that will remedy business problems, but if used properly, they can help. Businesses should set business-oriented objectives for their IT projects and measure returns through the use of return on investment techniques.
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